Returns and Refunds

Every print sold through Quiet Canvas is made to order. That means your print does not exist until you order it. It is produced specifically for you, printed on demand by our partner Printful, and shipped directly from their fulfillment center. Because of this, all sales are final. We do not accept returns, and we do not issue refunds for buyer's remorse, incorrect size selections, or changed preferences.

All Sales Are Final

We do not offer returns or refunds for:

• Incorrect size or frame color selections made by the buyer
• Changes of mind or personal taste after receiving the print
• Orders placed with an incorrect or incomplete shipping address
• Orders where the buyer selected the wrong print type (poster vs. canvas vs. framed)
• Slight color variations between the on-screen image and the printed product

Print-on-demand means each product is manufactured when you order it. There is no warehouse of pre-made prints to restock. A returned print cannot be resold to another customer, which is why we cannot accept returns.

What We Do Cover: Damaged or Defective Prints

If your print arrives damaged, or if there is a manufacturing defect such as a print error, misaligned frame, or torn canvas, we will replace it at no cost to you. This is not a refund. It is a free replacement of the same product in the same size and format.

To request a replacement:

• Email us at hello@quietcanvas.art within 48 hours of receiving your order.
• Include your order number and a clear photo of the damage or defect.
• We will review your request and, if approved, send a replacement order to our print partner within 2 business days.

Replacement orders follow the same production and shipping timeline as original orders. See our Shipping Policy for estimated delivery times.

Lost Packages

If your package is marked as delivered by the carrier but you cannot find it, contact us within 7 days of the delivery date. We will help you file a lost package claim with the carrier. If the carrier confirms the package was lost in transit, we will send a replacement at no cost. If the carrier confirms delivery to the address you provided, we cannot send a replacement. Make sure your shipping address is correct and complete before placing your order.

Wrong Address

You are responsible for providing an accurate shipping address at checkout. If you enter the wrong address and the package is delivered there, we cannot recover it or send a free replacement. If you contact us before the order ships, we can update the address. Once the order enters production, the address cannot be changed.

Color and Image Accuracy

We make every effort to display artwork images accurately on our store. However, screen settings, monitor calibration, and browser color profiles vary. The printed product may look slightly different from what you see on your screen. This is a normal characteristic of print-on-demand products and is not considered a defect. We do not accept returns or issue refunds for minor color differences.

Order Cancellations

Because orders are sent to production quickly, we can only cancel an order if you contact us before it enters fulfillment. This window is typically 2 to 4 hours after you place the order. Once production begins, the order cannot be cancelled or modified. If you need to cancel, email hello@quietcanvas.art immediately after placing your order and include "URGENT: CANCEL ORDER" in the subject line.

Chargebacks

If you have a problem with your order, contact us first. We respond to every email and will work with you to resolve legitimate issues, including sending replacements for damaged or defective prints. Filing a chargeback with your bank or credit card company without first contacting us slows down the resolution process and may result in your account being blocked from future purchases. We keep records of all order communications and shipping confirmations, which we use to respond to chargeback claims.

Questions?

If you have any questions about this policy, email us at hello@quietcanvas.art or use our contact form. We respond to most messages within one business day.